Apartments.com is excited to announce the launch of our Community Reviews Dashboard! To help our customers successfully manage reviews, we took the necessary steps to make reading, responding and promoting reviews as easy as possible by developing the Community Reviews Dashboard. The dashboard allows users to:
- Read all reviews received by the properties they are assigned to
- Respond to all community(ies) reviews
- Sort and search their community’s reviews by date, property name, review title, star rating or number of comments
- Easily promote and encourage reviews with a custom Apartments.com Community Reviews URL
Using the dashboard is simple! Current Apartments.com users can access the Reviews Dashboard by logging in using their Online Reporting username and password. Then, it’s as simply as clicking on a review title to read it in full and post a comment!
Watch this video to see a demo.
In addition to logging in to the Dashboard, Community Reviews users will still receive email alerts when a review or comment has been made about a property they are following. Even if a property is currently opted-out of Community Reviews, users may login to the Dashboard and read reviews they may have received during our pre-launch phase (October 27 – November 15, 2012). These reviews are not currently displayed on Apartments.com, but will show up if properties chose to opt-in at a later date.
To learn more, visit the Community Reviews Resource Center for more tips and information on Apartments.com Community Reviews.
I work with a lot of professional property managers and a major pain point they have is a negative review from a tenant who violated his or her lease and the impact those reviews have on potential clients, whose investments they were hired to protect. I think its one of the short comings of consumer reviews when it comes to B2B businesses like property management.
You may feel as though your hands are tied when it comes to reviews from residents who violate their lease. The best suggestion I have is to apologize for the renter’s frustration, state that violation notices were sent with regards to the amendment the renter signed, and to contact the leasing office for more information.
Residents may also comment on things that are out of your control, like noise. Many times “loud noise” is due to construction on your building or neighboring buildings. The best you can do in that situation is apologize and focus on the outcome and the benefits the construction may provide. There is nothing you can do about construction but if you address it, potential and current residents will understand.