Rated 1.5 out of 5?by 2
Rated 1 out of 5?by Natalie STAY AWAY
Horrible staff. They are beyond rude here and never keep up with paperwork and bills. It took us 7 tries to get our forwarding address changed correctly. Meanwhile Rosemont staff continued to send us bills at our old address (which they obviously knew we wouldn't receive!) and then got a debt collector involved. When we called the office and asked why they would send our bills to an address they knew we weren't at and wouldn't receive mail at, the rude man said 'your problem'. Rude people out to get your money. Oh, and good luck getting anything fixed.
July 14, 2014
Rated 2 out of 5?by Crystal92 Terrible Management
To keep this review short, as I'm sure I could bore you with my drama filled experience, the apartments are nice. Nice appliances and cabinets, etc.
I never had any noise issues, but I lived on the third floor.
I never had a safety issue. We did have security alarms, but management had 0 idea how to turn them on. We were told they could be turned on and make noise when a door or window was opened, even if you did not pay for a monitoring service; however, management could not explain why ours did not work. Neither could maintenance.
Maintenance....Our A/C never was 100% full functional. If we ever set it from auto to on, the entire unit would break down and we would be left to the Texas heat for a few days. Once it was "fixed," we would have to set it to 64, wait for it to hit 64, then we could set it to a normal person's preferred temperature. Hello, electric bill.
Finally, management. Oh...management. They are a complete and utter mess. They switch out the entire staff ever few months so that any problems you have with the previous staff, the current staff will claim that they weren't here and you can't be mad at them. Any problems you have with the current staff, they will simply ask that you understand they're new and trying to get settled in. Currently, all of my calls and emails are being dodged because they do not want to explain a $50 carpet cleaning fee on my final charges, even though we paid $180 for professional carpet cleaners. I have actually been hung up on, my calls completely ignored. Mind you, I did not use any profanity and tried to maintain as much composure as possible through the last month of dealing with management. They will cancel appointments without telling you. Tell you they are too busy, even to do small tasks such as ensure that a piece of paper is inside your file. You will sign the same contract multiple times or hand them multiple copies of the same piece of paper, because they will forget to actually place it in your file. They will tell you you have yet to give 60 days notice, even though you were in the office a week prior, asking if there was any paperwork or official process to begin toward move out (where they will respond "no.").
tl;dr Don't move here. There are cheaper places around the area that are less of a headache. I'm done trying to resolve the $50 charge and actually speak to a professional to ask what is going on. Now I'm just an angry ex-resident with nothing but a laptop and internet connection to write these nasty reviews.
July 7, 2014