Legacy Apartments

(972) 468-1681

| 6909 Custer Rd Plano, TX 75023

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Rated 1 out of 5?by 1 reviewer.

Rated 1 out of 5?by WickedShimmy Poor Management, Lots of Maintenance Issues Hi, I normally do not write reviews or read reviews on apartments, because I like to form my own opinion on an apartment complex and management company. You only hear the negative things and never anything good. So, I?ll give you my experience on this property. I have been living in apartments for the better part of 6 years and Legacy Apartments in Plano has some REALLY bad qualities/services/features. For starters, the property is old. It was built in 1986 and the management company/companies have done very little to update anything. The A/C units on the outside of the buildings are the original units install 26 years ago. Living in Texas is difficult with the heat we have, so needing a good, working A/C unit is important, as anyone would agree. Everyone except the management. My particular unit broken down 6 times during the summer and ran 24/7 and couldn?t keep up with the heat outside. Needless to say my energy bills were outrageous for the square footage I had. Twice my unit broke down ?after hours? and I called the ?emergency maintenance line? . It took 2 hours to get a call back and another 2 hours for the guy, who doesn?t speak English to show up. Both of these instances he attempted to say, in broken English, that he can?t fix it and all I get until tomorrow is the blower. I fought with him to get his boss on the phone to come help to fix it, and he said he can?t do that. I complained to management both times of these occurrences and the best I got was ?thanks for telling me, I will address it?. No compensation, no apology, nothing. My neighbor?s unit below me would flood the closet anytime it rained, and again no compensation for them. Also, I had to call 911 on my neighbors twice. So, there?s some GHETTO people here too. So, to sum up? Old property, terrible customer service, and LOTS of maintenance issues. DO NOT spend your money at this place. Thanks and Good luck finding a good home! January 4, 2013

Each floor plan is available in a two-story building (units can be on either the 1st or 2nd floor) or in a cottage format where each building is a 4-plex.