Rated 5 out of 5?by eek1988 Excellent Maintenance Service!!!
I have lived at Sevona Avion for over 7 months. I am new to Texas and happy to call Sevona Avion my Texas home. The office staff welcomed me to Texas and made me feel right at home. Their customer centered focus has continued past day one. They continue to go above and beyond and exceed my expectations.
Recently I purchased a ceiling fan to be installed in my living room. As simple as 1, 2, 3, I put in my work order and before I knew it, maintenance was knocking on my door. The service I received from the maintenance staff, not only met my expectations, they exceeded it. They were polite when entering my home. They were attentive, ensuring they respected my space, by keeping it clean. They interacted with me like we have known each other for a long while. The genuinely were happy to put my fan up. And at the end of the day, offered to haul away the box.
Sevona Avion is not just a place to live, it is a place to call home. With standard amenities that are far greater than any other apartments in the area, with staff that I can depend on, and a maintenance crew that I can rely on, I am happy right where I am!
Thank you Sevona Avion!
June 20, 2014
Rated 5 out of 5?by Jeremy88 Great Place to live
I have lived in this apartment complex since Nov 15th, which is the day Sevona Avion staff took over. They have always been so helpful with any questions or concerns. Another review said they contacted the office about maintenance 3 months ago and that was written in January, Sevona didnt take over until mid November so they must have told the old staff. I have personally needed maintence twice and both times maintenance was here within 24 hours and if it is an emergency they respond right away. As for soundproofing, it was Broadstone Avion that built the complex "Alliance" and it really depends on how loud your neighbors are. As for parties going on all the time, CALL THE POLICE!!! The apartment staff is not in the office when you hear these "parties" going on. The dog park gates were fixed within a week, the gates would still close, they just wouldnt latch. There was only 1 hole in the dog park and maintenance filled it in however the pets owner left the dog unattended long enough to dig. My ONLY complaint is that parking is extremely limited, however, when Alliance built the complex there was not alot of parking built. Go and check out these apartments everyone. You will miss out on a hidden gem if you dont!! My wife an I sure love it here!
April 24, 2014
Rated 1 out of 5?by Preppyrenter WORSE COMPLEX NOW
Broadstone was sold and the complex is now called Sevona Avion. It is horrible now. We were spoiled by Broadstone management . The property has drastically changed is less than 2 months. Maintenance is very very very slow to respond, if at all. The grounds are not kept clean. The dog park was nice. Now, both gates are broken, and the doggy bag dispenser has been empty for 9 days now.
The units are nice but do not be fooled. There is no soundproofing between apartments. I hear neighbors opening and closing drawers, slamming doors, walking at all hours. Lots of parties happen and nothing is done about it. Rules are not enforced. Especially parking.
Don't move here. You will regret it. The rent is way too high for what you get. The office staff is friendly and full of excuses....they DO NOTHING but apologize.
January 8, 2014
Rated 1 out of 5?by Poloman1 Poor Service!!!
I must say the apartments are nice. One of the nicest apartments I ever stayed in but the customer service is horrible!! When Sevona Avion took over Broadstone Avion everything has been going down hill. If you have a package sent to the office, there is a chance for your package to get lost. For these apartments to be considered "luxury" when it comes to paying your rent every month there is nothing "luxury" about it. I have never lived in an apartment complex where the is No way to pay online. Its 2014, come on! There is No Drop box! They say is a liability ...really? The business hours are 8-5:30 which is not convenient for those who work a normal 8-5. I receive a bogus late fee for paying on the third business day! Normally you get a 3 day grace period to pay your rent. Sevona was closed on New Year Day, which means we lost a business day, Correct? So why did I receive a late fee? To top it off one of the office staff advised me "residents find a way to make their payment by sliding their checks under the door" Really?? Slide a check for over 1000 dollars under a door and hope it's received. I'm fed up with this staff and cannot wait until my lease is up. I would love to have Broadstone Avion's management back, they were Awesome.
January 4, 2014