Rated 2.7 out of 5?by 3
Rated 2 out of 5?by peterpan Maintenance Slow As Christmas
They took almost a month to replace a tub, in the dead of summer. The bathroom floor was pretty much open to the elements since the tub was torn out and it got very, very hot in their apartment. Took over two weeks for a tub to 'arrive'. Seems to me they could have driven to Home Depot and bought one that very day. Did the complex offer to comp ? No. Flash forward to cold winter: The pipes burst on the same tub maintenance supposedly fixed just a few months ago. Water damaged the floor, carpeting, flooded bedroom and closet. Damaged clothing. Huge loud fans running night and day for days, college student could not get any work done due to noise. Could not sleep in bedroom. Also, as before, the tub area has been not sealed off and was open to the elements and it got very, very cold (below freezing outside) in the apartment. Maintenance left a tack strip on the floor and stepped on it during the night. Tried to go to library area in office to get school work done. Office personnel cackling so loudly with explosive laughter that it was impossible to work. Never, never, never stay here.
March 4, 2014
Rated 2 out of 5?by apartments Run down and terrible management staff
Falsely reported to debt collection agency upon move out.
No cooperation from on site manager, Jennifer. Had to get the VP of their parent company (Cottonwood) involved.
Old apartments with no attempts to update. Opted for band-aid fixes. Rugs in terrible condition.
I recently moved out of Oak Ridge which turned into a terrible experience. Having to leave (move out) early in the morning, I requested a walkthrough be scheduled for the day before. I was rudely informed that I would not be allowed back into the apartment after the walkthrough. Having no place to stay, I opted to take pictures and have them do the walkthrough once I left. I moved out and left the apartment in very good shape.
After leaving in mid July, I called multiple times over the coming days to find out if they did the walkthrough (as they promised). They changed their story and said they couldn't enter the property till the end of the month. It took multiple calls to get them to go get my key and lock the apartment plus they would never call back.
With it now into August, I continued to call weekly to find out the status of the walkthrough and was given excuses that they had not done it and then that they were processing it.
September arrived and I received a letter from a debt collection agency regarding payment to Oak Ridge and then the collection phone calls started. With this as a complete surprise, I called Oak Ridge to find out the deal. They said they had sent me a bill at the beginning of August related to move out. This was the first I even heard of a bill because the story I had been getting the whole time was they were still processing it.
Long story short, the on site management lied to me about sending multiple bills to me and trying to contact me by phone. I had to get the VP of Cottonwood (their parent company) involved to get the incorrect charges removed from my account and the debt collectors called off.
The woman who was at Oak Ridge that was the culprit was named Jennifer. I was told she was disciplined but I recommend all renters watch out there.
October 10, 2013
Rated 4 out of 5?by northhill3517 A decent place to live
I have been to and lived in other apts in this area; this one is my favorite. Nikki and her team are among the best they surely earned my respect. The complex is close to ut bus (always have seats as this is the first stop), HEB, and a very good track field. Tennis court is super convenient and can be lighted at night (surface is not quite leveled but it doesn't bother me). The 2 bds have good views, well worth the money. The only inconvenience is no washer dryer in units and you have to use the onside laundry.
May 4, 2013