Hayleigh Village
(336) 790-8546
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(e.g. 100 West Oak, Chicago, IL)
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Rated 2 out of 5?by 1
reviewer.
Rated 2 out of 5?by StephieRRT Beware...
I lived there from 12/2011 thru 12/2012. Beautiful apartment, TERRIBLE management. The front office staff is snobby and unprofessional. Maintenance requests go ignored and forget about submitting a request online. It will never be addressed. I never received confirmation that they got my 30 day notice that I was moving and they claimed they never got it... I had proof that I faxed it and mailed a copy and slipped a copy in the overnight drop box. Every time I went to the office they acted as if I was a hassle and it would kill them to answer a question. The day I went to turn in my keys they actually said "what do you want". I was appalled. I gave my keys and was not offered a final walk thru and they didn't even bother to say thank you or ask if there was a particular reason why I was moving. One guy asked where I was moving. I told him (Lincoln Green) and he just turned his nose up and said "oh".
I called corporate and complained about the issue and asked about my security deposit refund and was assured I would have it within the 30 days as mandated by the state of NC. I got my refund 2 months later after several calls. Then they had the nerve to charge me $25 to remove a bag of trash from the kitchen. Well, I took a video and pics of the apt before I left and when I asked about the bag of garbage, "Becca" said she had to take a bag of garbage out that was left. I told her I have pictures and video and she promptly changed her story to blame it on the maintenance guys and refunded my money.
I've had dog feces smeared into my car door handle and when I called the front office to let them know. They said there's nothing they can do about it and not to call the police to report vandalism. They had no proof it happened on Hayleigh Village property. Then why do they have signs posted that they have closed circuit video surveillance in the parking lots??
All in all, don't believe the hype. They are not brand new, they've been there going on 3 years and do the research... Even RE Carroll properties Better Business grade is an F.
February 26, 2013
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- RE CARROLL MANAGEMENT COMPANY
