Rated 1 out of 5?by Jackson101 Very Poor Service and Rude
I should have listened to the reviews. I have never been treated with such disrespect. I over paid them on accident and called to get an update on what I owed. The girl gave me an answer then called back and told me she was wrong and there was a new amount. Then I checked my checking account and there should have been a 600.00 credit, that she told me in the first place. I called back and asked (very nicely as I thought it was appropriate) for her please print a copy of my payments and credits and review or email to me. I was informed she "couldn't" do that and she wouldn't. Then I asked for her manager -she said the girl had other things to do and this was not an important. Both were sarcastic and rude, hence I became ticked, but never raising my voice. They said they would get it to me next week - meaning they would "snail mail it" when they get to it. Essentially customer service is not a practice here or a core value. When asked who she reported to, she said she was it and only the board of directors over saw her and she would give me the address to the admin office (her office) and it would be forwarded. lol. Essentially they are not accountable. Business must be good if that's what they get away with. Wont be renewing my lease, glad I went short term.
If someone knows how to reach the Board of Directors let me know, I'll find it. Also, they apartments are filthy. I've been allergic to something since I moved in. This review wouldn't let me use my full name, bummer.
May 23, 2014
Rated 1 out of 5?by rr6678 Somerset Apartments - Troy - MI
Maintenance department of Somerset is horrible... even the staff members are rude and unfriendly....
Friends look for some other apartments ... don't shift to Somerset apartment...
March 16, 2014
Rated 1 out of 5?by Natasha The worst place
Think twice before signing your contract, read the review in many pages and you will be able to decide. The leasing staff and management are very nasty people and very difficult to deal with. Maintenance cannot fix even the simplest problem and they will refuse to do what they don't want to do. This is the worst apartment that I have lived, and we're moving out as soon as our contract is done.
November 3, 2013
Rated 2 out of 5?by Renter Very overpriced
Extremely overpriced apartments. They are older, have thin walls and are fairly small for what they charge. Location is the only reason they are able to charge what they do. Haven't had any issues with maintenance, they have been helpful when needed, have nothing good or bad to say about the office staff.
September 2, 2013
Rated 1 out of 5?by Sean01 Horrible staff
Horrible staff. Very unpleasant experience. Dishonest too. Before I signed the contract, I was told my apt was only one available in that location and I had to settle down with a less than ideal one. After moving in, it turned out many are empty indeed. I agree with another reviewer that its location is the only reason that's keeping them in business. Please stay away this place!!
June 24, 2013
Rated 2 out of 5?by Riya Discourteous Behavior
Location wise these apartments are very good. Apart from this one quality I would give them poor ratings for all other aspects.
Staff is not courteous AT ALL, and rude at times too. I am very disheartened by their behavior. Maintenance is not so good either. . Ridiculous. They better know , its only the location of these apartments which is keeping them in buisness or else they have nothing to offer.
May 8, 2013
Rated 5 out of 5?by sachi Awesome location
I like this apartment very much for best location and Amenities, courteous office staff
November 5, 2012