Rated 4 out of 5?by 2
Rated 5 out of 5?by Penelope7 A great place to live in Bethesda!
As I leave after six years, I would like to share my appreciation of Michelle Reed and the Sumner Management office for the work they put in to make residents comfortable.
Granted that there can never be unanimous acceptance of all decisions made, the management has always been open to feedback from residents. Personally, I have been very impressed by the snow removal during our recent snowstorms and the promptness with which maintenance requests are met.
I will certainly miss this location, the convenience of living across the street from Sumner shopping Place and at a short drive from Sibley Hospital. This is a great place to call home.
September 17, 2014
Rated 3 out of 5?by Kricket223 Management has been in flux
The apartments themselves are ideally located and generally in good condition with new appliances and hardwood floors. Rent is reasonable to high for the size of the apartments but the grounds are maintained very well.
The main issues tenants have had with Sumner recently are due to high turnover in the management office. In the past year and a half there have been at least 4 property managers for the community. This high turnover caused many policies and procedures for the community to change rapidly with little communication or input. Examples: A neighbor of mine used to get free nights in the model unit above him for when family visited but one of the managers decided Sumner wouldn't do this anymore and he was never compensated for the nights they took away. A different manager decided that the bike racks in the community should be removed and gave the residents less than a month notice that they were being removed; this ex-manager also ignored a petition from a few tenants to keep the racks.
The current management team seems to be much more organized and prepared and have spent the last few months cleaning up the mess of past-managers. For example, another neighbor finished his initial year lease but was never contacted to renew, or told he'd be on a month-to-month lease. He simply kept paying the same rate every month and no one seemed to know anything about it in the office. Another neighbor just had his security deposit processed 9 months after he moved in.
If the new property managers can get these apartments back in order, this community will return to being a great place to live.
July 2, 2014