Rated 1 out of 5?by monet7 Be careful at end of lease - Manager does not respond back
Be careful at the end of your lease ...
I moved out early and still paying until the end of my lease. I was told my account would be with Haley (Asst Mgr) and to contact her with any questions or status.
I sent an email to Haley a month prior for confirmation and status to make sure everything was taken care of, as I say my last payment (so I thought) was received. I never heard back.
When I was able, I sent another email to follow-up a month later, still no response.
A week later, I checked my bank account and noticed it was overdrawn due to a charge I did not authorize. (I keep my bills in one account.) So, I called my bank and placed a "Stop Payment". I sent an email to Haley advising her of this and called the office. By surprise, when I called, Haley answered and I spoke to her briefly and advised her to send me a breakdown of my account. I checked my email and noticed she responded within hours of my "stop payment" email! Well, it turns out I did owe a small amount BUT had she responded from the beginning, none of this unnecessary headache and inconvenience with her and the bank would have happened. After more emails, I mailed out the final payment and asked her to send me a receipt promptly but, of course, she did not! It was like pulling teeth corresponding with Haley as she does not answer your questions. You have to ask in many ways before she answers. And she writes one thing then states another.
I even sent an email to her Manager, Sharry, for help and Sharry responded she will look into this and get back to me the next day...It's been a week!
I see in my bank account that they have received payment. Yes, still no response from Haley or Sharry. I'm seeing a pattern of AMLI Managers NOT responding!
June 4, 2014
Rated 1 out of 5?by RC Bait and Switch!
Don't even bother calling with information about your move. I gave everything specifically, date, pet, etc. Was quoted a rental rate and deposit. NOWHERE on the website does it say anything about pet rent. Yes, $50/mo for a cat. When I get there, oh, those units aren't available, your rent is $130 more per month.
April 29, 2014
Rated 1 out of 5?by tbird1 Documented income, 2 1/2 times the rent!!!
I have great credit. I have never been late paying my rent EVER! I was unable to fill out an application for an apartment that I could entirely afford, because their criteria for an apartment did not show 2 1/2 times the rent (documented income). If I made $60,000.00 per year I would have been looking for a place larger than a ONE bedroom apartment. Thank you for letting me school you. If you are a tenant that makes tips, look at another apartment. I am presently at Avalon, Woodland Hills. They require good credit, period. No problems.
January 29, 2014
Rated 2 out of 5?by FEZ WARNING!!! WARNING!!! WARNING
OK, so we been living here for 2 years and after this new management came in, things really started to go downhill. Then office people are rude. To rent you the place they are the nicest people to you but after you rent it they just don't care about you. plus now we got bug problem. Cockroaches, ants and etc... and the staff doesn't do anything about it. moving out as soon as my lease is over.
October 27, 2013
Rated 3 out of 5?by Joe be cautious
Since we had new management, I have been holding my breath. I have lived here for 2, going on 3 years. I just had a big problem, bed bugs! Management did not act quickly, for whatever reason, and the exterminator finally cam THREE WEEKS LATER! While I like the parking, the 24 hour gym, the computer and tv room. I am putting serious thought into moving out.
September 20, 2013