Rated 1 out of 5?by Happy to be out don't move into this place! You will regret it!
Management is HORRIBLE! my experience was very frustrating -they can only give you excuses for any situation and try very hard to avoid you- I witnessed office staff arguing in front of me with other tenants and even walk out on me if I had a question or valid concern about something~ i.e. safety concern - I mean really? Did I mention they pad lock the pools when they go on vacation- weird. I found the staff to be attentive to NOTHING.
This is a management company that just wants your $$$
living here is an experience you do not want.
September 25, 2013
Rated 5 out of 5?by Marsha in Colorado Great Communication
Although I do not live here yet, I am hoping to very very soon. I have spoken to Linda, Holly, Hector aka Raul ..Every single person I have worked with on the phone 1200 miles away have been very good communicating, very professional and truly want to help you get the location you are seeking. VERY impressed with the staff so far. Thank you to the 3 of you!
May 17, 2013
Rated 1 out of 5?by Dusty Don't even consider it.
There is no possible way to express just how incredibly horrible the management is. If you're looking for a nice place to move and you're considering The Enclave, just don't do it. This place is nothing but regrets and and a constant feeling that the managers consider you to be worth less than the dirt on their shoes.
(Contact me if you'd like a copy.)
Instead, here's a nice list of the things that made me want to rip my eyes out in the time since August 2012 when I moved in with my girlfriend.
1) After applying, they wouldn't let us know the status. They wouldn't call us as promised or call us back when we'd call begging for a status. Instead, we received an email (that we never knew was coming) informing us that we were approved to move in. We call in again, saying we received the email and we had to initiate all of the arrangements to get the lease process going.
2) On move in day, Zen (not sure if he's there anymore) informed us they didn't have the paperwork on our dog that I provided several days earlier. So we've got several friends there to help, an actual moving crew and a rented truck sitting there while we're told to come back to move in another day after we can get them additional copies of everything. I finally squeezed out of Zen exactly which paperwork they lost so I could try to get copies emailed to me, sent from the vet, etc so we wouldn't have to pay the moving crew for an extra day and keep the truck until Zen decided we were allowed to move in (Keep in mind we had already paid rent). I had to struggle to get copies using my phone because Zen refused to allow me to use their business center for internet access.
3) They wouldn't give us a copy of the lease. We begged and begged only to hear excuses "We're busy processing rent. Try tomorrow." Except they were busy tomorrow as well. After two months, they gave us the first 5 pages of the lease (about 1/3). Even though they didn't have time to give us a full lease, they still had time to tape letters to our door demanding we remove items from our patio, CITING PORTIONS OF THE LEASE THEY REFUSED TO GIVE US, mentioning that only furniture was allowed, (and that means anything the office staff individually defines as "furniture" on a given day) After the walk through on move-out day, they finally gave me a full copy.
4) My garage door opened other people's garages. Other people's openers opened my garage. Within the first 3 weeks of living at The Enclave, I approached my garage to find it open more than 10 times. I went to the office to get help. I was asked if I actually witnessed someone else standing in front of my garage, opening it. When I answered "no", I was asked "What proof do you have then?" As if I'm making some criminal complaint when I just want the thing reprogrammed. They never fixed it because I had nothing to "prove".
5) Whenever I'd go into the office to ask a question, I was spoken to as if I had the mental capacity of a 3 year old. Because I didn't work in the rental office at The Enclave- and have full knowledge of any topic associated with apartment rentals- I was a complete idiot in their eyes. And they were never afraid to make it obvious.
6) Moving out, my mom and I spent 3 days meticulously cleaning everything in the apartment. We had the carpets professionally cleaned. Everything was spotless. Linda, very puzzled, asks why I had the carpets cleaned. Well, Linda, maybe because I'm not a pig and actually can feel empathy for others including the tenant moving in after me? She makes a beeline to the blinds for the white glove treatment. The window having been opened for a few minutes to help dry the carpet, had put a little dust on the blinds. "This is going to require an in-house cleaning". $$$ Then she goes to the sink that had just been well-bleached and rubs her finger around the drain, holds up her finger and with a disgusted look says "I usually clean this part" $$$
7) They use a black light to check for urine on the carpet if you have a pet. Many carpet cleaners with whitening agents also glow under the black light. (It makes me wonder if they know this and use it to their advantage). The carpet had just been cleaned and obviously it's going to glow under a black light since lightening agent was used in the cleaner. Phone call the next day after the black light inspection: "THERE'S URINE EVERYWHERE!" $$$
8) I bought touchup paint matched to a sample and code given to me by Zen on day 2 of living in the apartment. I touched up any dark spot on the walls just to be sure. Linda informed us the entire apartment had to be repainted because I didn't use Frazee paint. $$ We were told it would take 10 days for the matte finish to show and look completely dry, but she said they couldn't wait that long. Repainting the ENTIRE apartment was obviously the only solution $$$
We were billed $1307.08 for repairs after only 7 months of living there.
They charged us to replace the carpet after their scam-like black light test, charged us for "decontamination" of the concrete, charged us to repaint the whole place, and charged for an "in-house cleaning".
Being homeless would be better than living at The Enclave.
March 12, 2013
Rated 4 out of 5?by BlkWidowRN The garages sell this place!
I have searched the area for a reasonably price apartment home that had an attached garage. They are far and few between. Some of the models in this place give you the feel of a single family home and with the garage, it gives you the storage you need as well. The down side is that you still have neighbors above and below you and you can't pick your neighbors. Even when you follow the rules, some people just can't stop complaining....too bad so sad for their miserable life. However, you have to compromise something for the price and this would have to be it. Everything else is a plus. The fitness center is better than most and the pools are nice too. I would recommend this place to a friend.
December 2, 2012