Rated 3 out of 5?by 2
Rated 5 out of 5?by CCrum7 Never seen anything like this!
I'm a college student looking for another route other than on campus! I found the Connections at Auburn and all I can say is WOW! Great customer service, very friendly, commute to and from college is an awesome distance! If you haven't already , check it out NOW!!! The best overall thing about these apartments is the price which includes just about everything you'll ever need! You can't beat their price! I hope this helps someone in their search for the BEST apartment!!!
April 15, 2014
Rated 1 out of 5?by NeverAgain Worst management ever, unbelievably money hungry.
NEVER, EVER live at the Connection at Auburn. On top of the numerous issues I've had with them over the years, this one was the absolute last straw. Their maintenance turned up my water heater when I DIDN'T ask them too, and my power bill went up from $145 to $237. I went in to talk to the property manager, but he was gone and I was promised they would call to make an appointment, but they never did. When I finally called back, they refused to compensate and tried to blame it on the weather (it's January) and tell me that their vacant units had power bills that went up, too. BUT in the 3.5 years I've lived here, in temperatures much colder than this, I have NEVER had a power bill cost even close to that much, and I have statistics from the power company to prove it, as this time last year the bill was only $136, and I have never EVER had a power bill go above $150 even during freezing winters. Also, this power bill was for December, when my roommates and I were out of the apartment for 2 weeks straight. The property manager talked to me like I was an idiot, and told me that it's my fault that the water heater was turned up, even though the maintenance request I put in was to come look at my shower.
On top of this, I also had a situation 3 years ago when my roommate had a destructive dog, for which she was not paying a pet's fee. When I went to talk to the staff about my concern that I may have to pay for the damages, they told me they would take care of it, yet for a year the dog remained and I was charged with the damages.
On multiple occasions, they have signed for very important packages for my roommates and I and never notified us, leaving us to assume that our packages were lost in the mail.
The staff is extremely friendly, so much so that they make you feel bad for getting angry, but don't let them fool you. There is absolutely nothing good that can come from living here, no matter how much you like the amenities.
January 16, 2014